Satisfaction Guaranteed
We value our customers. Our fair refund and cancellation policy is designed to be transparent and straightforward.
1. Refunds for Digital Products
Due to the nature of digital products, we generally do not offer refunds once the product has been accessed or downloaded. However, we may consider refund requests on a case-by-case basis if there is a technical defect that we cannot resolve.
2. Cancellation Policy
You can cancel your subscription or account at any time. Cancellations will take effect at the end of the current billing cycle. No partial refunds are provided for mid-month cancellations.
3. How to Request a Refund
To request a refund, please contact us at zelbia.store@gmail.com within 7 days of purchase with your order details and the reason for the request. Our support team will review your request within 48-72 hours.
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